REQUIRED FOR A MULTINATIONAL COMPANY IN CHENNAI A GRADUATE IN ENGINEERING WITH GOOD EXPERIENCE IN MATERIAL MANAGEMENT WITH ERP EXPOSURE, HAVING SKILLS IN SELECTION AND UP-GRADATION OF VENDORS, PARTICULAR TO MACHINING, ETC., HANDLING MODERATE INVENTORIES WITH SOUND APPLICATION OF SYSTEMS, KNOWLEDGE AND SKILLS TO NEGOTIATE AND SCALING DOWN THE COST OF BOUGHT OUT ITEMS, WITH GOOD INTERPERSONNEL RELATIONS WITH MANUFACTURING, SALES, PLANNING, AND MAINTENANCE TO EFFECTIVELY SERVE THEIR INTERESTS WHILE KEEPING THE INVENTORY TO OPTIMUM LEVEL. SHOULD ANALYSE SHORTCOMING AND TAKE CORRECTIVE ACTION WITH REGARD TO DEFECTIVE SUPPLY, SHOULD CLOSELY INTERACT WITH STORES AND INSPECTION TO SEGREGATE DEFECTIVE SUPPLIES, WHILE LIVING TO THE EXPECTATIONS OF THE MANUFACTURING. Conversant in Vendor Development activities preferably in auto ancillary industries with TS 16949 / ISO 14001. Responsible for effective inventory control. Exposure to ERP and SAP would be preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases