Company Profile: PruTech Solutions, Inc. (PruTech) is one of the fastest-growing global IT consulting and software development companies in USA, India and Mexico. We provide high quality Software development Services to our direct clients in Financial Industry (Capital Markets/Investment Banking), Retail, and Government. For over17 years, by employing industry best practices and developing Customized IT solutions, our clients have benefited from PruTech’s implementation of innovative technologies and ever-evolving IT services. PruTech works with clients in Capital Markets/Investment Banking (US/India), US Government, The city of New York, and many more. PruTech has its headquarters in New Jersey, USA, with offices in New York City, Washington DC, Charlotte-NC, Mexico Country and Hyderabad-India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases