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Senior Area Service Incharge (Sr. Executive), Noida(Female)

Keywords / Skills : Senior Area Service Incharge (Sr. Executive), Noida(Female)

Posted: 2018-02-08

Industry
Recruitment/Staffing/RPO
Function
Manufacturing/ Engineering/ R&D
Role
Service Manager/ Engineer
Posted On
8th Feb 2018
Job Ref code
112865
Job Description
Job Description

Responsibilities:-
Managing Franchisee Partners in the given area
Maintaining service quality parameters like TAT, Escalations etc.
Handling Franchisee Manpower
1. Installation and Field Repair
2. Selection, appointment and continuous management of ISPs
3. KPI / SLA management (of various delivery units / partners)
4. Provide regular input to keeping our processes in alignment with our service philosophy – Easy & Simple.
5. Ensure that SOP is followed for install time and quality Customer Satisfaction
6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8. Responsible for ETA/IMA
9. Input for Capacity Planning and forecasting
10. Responsible for actual available capacity.
11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.
12. Ensure that there are no fraudulent accounts created / installed in the state
13. Etc…Company Description
A Leading DTH,Comments
Salary- 7.5 Lacs

About Company

Think People Solutions Private Limited


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