We are a pioneering software solutions company located in the plush IT nerve center of India Hyderabad. We specialize in providing quality E-Solutions to the worldwide software community.& Our phenomenal annual growth rate is built on the unshakable foundations of the sparkling innovations and unparalleled reliability.& We invite you to an invigorating view of the exact nature of our services and operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases