Responsibilities:: • Proposals • Contracting & Agreement • Project Scoping • Estimation • Resource Planning • Scheduling • Quality Planning • Risk Planning • Project Plan Review • Transition • Production Support • Project Tracking, Control & Report • People Management • Project operations management • Client Management • Knowledge Management • Knowledge of advanced concepts in architecting and designing a solution in one technical area / platform and awareness of technology trends • Good knowledge of technology landscape to be able to guide team • Working knowledge of full life cycle and various SDLC methodologies to meet project goals • In-depth knowledge of design issues and best practices • Good knowledge of project management • Knowledge of standard architectural principles, models and patterns to provide architecture specifications and design guidelines • Broad knowledge of testing types, tools and best practices • High impact communication and strong analytical ability
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is Indiaâs Recruitment Agencyâs Industry Organization Home page : www.sampoorna.com"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases