A Talent Management and Technology Consulting services company. Headquartered in Mumbai, P&D Consulting was setup in 2017, with a vision to advise in building organizations, growing business and enabling excellence. We focus on three main aspects of the organization i.e. People, Process and Digital technology. Our goal is to enable our customers build effective organization aligned to strategy for delivering Growth and Performance.
We connect companies with the best talent, as well as connect applicants with the right jobs for all of their qualifications. We believe in delivering services with a human touch and personalized attention on your requirement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases