Should have excellent exposure on SAP-ABAP-CRM Module with at lest one implementation.Good written and verbal communications. Ability to work independently and in a team-oriented environment,Opening is for a Top Global IT Company, client of globalcode.Selected candidates will be involved as Team Members,leads for a large International Projects with our MNC client
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases