Sobha group is a part of the multinational operations established in 1976 as Services and Trade in Oman. Since then it has been the builder of choice for palaces and five star hotels in Oman, UAE, Qatar and Bahrain. The art of perfection has been further honed in the real estate and construction markets of Bangalore, India, where Sobha is a synonym for quality. We take great pride in achieving perfection under even the most demanding of conditions. Sobha is the preferred builder for Infosys Technologies and we have done projects for them at Bangalore, Mysore, Trivandram, Hyderabad, Chennai, Pune, Bhubaneshwar and other locations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases