Our Client is an IT Infrastructure/Facility management services and Enterprise Software Solutions company that provides dynamic, high quality custom-built, user specific solutions targeted at SMEs and Large enterprises. They use specialized tools and methodologies, following structured ISO methodologies to design, develop, test and implement integrated solutions that include : IT Security Services- VAPT, WAPT, SIEM & IT Security Consultancy; Software Services-Web & Mobile Applications using Client Server /XML ; IT Manpower Augmentation- IT Facilities Management services – technical resources; Enterprise Mobility Management- Tablets, Biometric devices, Bluetooth printers & Mobile Device Management solutions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases