To generate leads & Identify decision makers within targeted leads and initiate the sales
process.To penetrate all targeted accounts and originate sales opportunities for the company’s products
and services.To set up and deliver sales presentations, product/service demonstrations on daily basis.Ensure adherence to sales processes and requirements.To be an interface between the customer and internal support teams to ensure that the
customer receives the best possible service from the company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases