KRAs: Will be expected to: · Achieve revenue and profitability targets · Understand customer needs and market potential, and set direction, strategies and plans to expand market and realize market potential · Work with all levels of customer management, developing long-term positive customer relationships to increase customer satisfaction · Develop annual product sales forecast in consultation with marketing and operations function
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases