Merven Talent Zone is an Internationally recognized organisation, is emerging as one of the leading specialist Placement Consultancy in India with a focus on providing Executive Search, Headhunting, Permanent Staffing, HR Services Outsourcing, Human Resource and Soft Skills Training to client organizations. We cater to manpower requirements of the various sectors in the industry at junior, middle and senior management levels–National and International staffing. We assist our Clients in creating and developing by providing following services. We strive to be the first choice in the supply of staffing solutions to local and international businesses through partnership with clients, whilst fulfilling the expectations of our candidates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases