Keywords / Skills : IT, budget and report writing skills. excellent sales and negotiation skills. the ability to motivate and lead a team. excellent communication and 'people skills' good planning and organisational skills. the ability to work calmly under pressure.
Komal Exotic Spices (KES) has been one of the leading importers of whole exotic spices & dry fruits since decades; achieving a turnover in excess of $12 mln in 2013-14. Headquartered in Mumbai, we have over the years established a strong sourcing network across the globe; enabling us to provide the best quality raw materials to our customers. Our strength lies in the domain knowledge of spices & dry fruits, which we implement from farm to fork. In the food supply chain, our value lies in continually ensuring reasonable pricing, despite the price volatility in the markets around the world, along with innovative sourcing at times of scarcity.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases