Job involves travelling in Karnataka & Tamilnadu state. Candidate should be good in communication, follow-up, negoatitaion skills & retail market knowledge & overall positive attitude. Candidate should be having his own two wheeler for visiting customers. He will be reporting to Sales Director.
Started in 2013 by technocrat having 30 plus year experience in Sales & Marketing. We represent Huskey Specialty Lubricants, USA for PAN India & Chembond Chemicals Ltd for engineering adhesives & Sealants for Karnataka & Tamilnadu state.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases