Establishing new business,Should be well verse with Sales Process and Funnel management,Should follow consultative approach to sales,Should be enthusiastic & pro-active in learning new & emerging technologies.,WiFi Technology knowledge,Provide feedback to Management with relevant information on competition from time to time on products, pricing & strategies,Establishing new business,Will be responsible for carrying and delivering assigned revenue target in their respective territories,Provide feedback to Management with relevant information on competition from time to time on products, pricing & strategies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases