1. Experience in handling both technical & commercial sales of any heavy engineering products i.e,Valves,pumps,blowers,turbine,compressors,pneumatic components,rotating equipments. 2. Establishing new, and maintaining existing, relationships with customers. 3. Travelling to visit potential clients. 4. Meeting regular sales targets. 5. Making technical presentations and demonstrating how a product will meet client needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases