o processing request for quotations and tenders, accurately and timely (before (due date) o responding to customer queries related to offers o processing orders timely & accurately o correspond and follow up with principals for timely execution of orders o follow up with customer for required documents and confirmations to ensure smooth execution of order o to record and update all MIS related to sales process
We are an ISO 9001 certified and crisil rated company represents several renowned & leading companies like Polycab, Hindustan Motors, Universal Transformers & Paltech Cooling towers etc. We have more than 3 decades of experience in sales, marketing & business development for products like Electric Cables, Motors, Transformers & Cooling Towers to the Indian industry. To manage ambitious growth plan of various products we require competent persons at our office in MUMBAI & AREA OFFICES
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases