• Expert knowledge on RPA UIPATH. • Detail Knowledge on Coding & testing of required Automation modules • Create and maintain documentation related to Robotic Process Automation projects: Process Mapping, business requirements, functional & technical specifications, proposals, go-live release notes, package deployment and administration. • Should have exposure in estimation techniques & requirements gathering.
Required experience: • Hands on experience in Robotic automation using the RPA software UiPath • Minimum of 2 years of IT experience in .net development AND RPA implementation. At least 3 RPA project (end to end implementation, not just PoC) should be executed in UiPath • Experience with Oracle DB development such as PL/SQL, Stored Procedures, packages etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases