L0 and L1 Technical Support: Should have good knowledge on networking, or trouble shooting. Should give voice and e-mail support to US & UK clients. Should be technically very good. Willing to work in US shift. Should have excellent communication skills Should be flexible to work in rotational shifts Should be willing to work for a voice process
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases