Warm Greeting from "THE JOB FACTORY"
Openings in International MNC's BPOs for Voice Process with.Day / AUS /US /UK shift into companies like First Advantage, Mphasis , Concentrix, Aegis, First Source, Wns, Ocwen, Accenture, Alti Source and Much more Companies With Inbound Voice Process Without Any Targets.
Education Qualifications / Eligibility:
• 10th, 12th, UG,Graduate (With / without Experience) Minimum 18 years of Age
• Minimum 6 Months Experience into International Call Center (or) Minimum 6 Months other Damion Experience
• Freshers (or) Experience Can Apply
• Excellent Communication Skills,Pronunciation,Grammer
• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)
KNOWLEDGE AND SKILLS
• Excellent communication skills
• Polite and customer service oriented
• Able to comprehend customer queries and provide the relevant resolve
• Exhibits patience and empathy to resolve customer queries
Rounds Of Interview Depends on Companies:
• HR & Operations
• HR , Voice and Accent & operations
The Job Factory Consultancy
#2,1st floor,A-Street,Murphy town, Old madras road,
Opposite to Phillips Building, Millina Tower, Ulsoor
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