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Resurrect your ASPIRATIONS >>>>>INTERNATIONAL BPO cont: Arun@9538878904

Keywords / Skills : BPO, International Call Center, Voice Process, CSE, Customer support

0 - 4 years
Posted: 2017-09-14

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Posted On
14th Sep 2017
Job Ref code
Arun@9538878904
Job Description
Warm Greeting from "THE JOB FACTORY"

Description:

Openings in International MNC's BPOs for Voice Process with.Day / AUS /US /UK shift into companies like First Advantage, Mphasis , Concentrix, Aegis, First Source, Wns, Ocwen, Accenture, Alti Source and Much more Companies With Inbound Voice Process Without Any Targets.

Education Qualifications / Eligibility:

• 10th, 12th, UG,Graduate (With / without Experience) Minimum 18 years of Age

• Minimum 6 Months Experience into International Call Center (or) Minimum 6 Months other Damion Experience

• Freshers (or) Experience Can Apply

• Excellent Communication Skills,Pronunciation,Grammer

KEY RESPONSIBILITIES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)

KNOWLEDGE AND SKILLS

• Excellent communication skills

• Polite and customer service oriented

• Able to comprehend customer queries and provide the relevant resolve

• Exhibits patience and empathy to resolve customer queries

Rounds Of Interview Depends on Companies:

• HR & Operations

• HR , Voice and Accent & operations

Further Details:

Arun

9538878904


The Job Factory Consultancy

#2,1st floor,A-Street,Murphy town, Old madras road,

Opposite to Phillips Building, Millina Tower, Ulsoor

Bangalore

********** If Possible Refer ur Friends**************



About Company

The job factory is a 9 year old recruitment center for BPO we have more than 30 active clients, we places several candidates were they have fulfilled with the job and process


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