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Reservation Service Officer

Keywords / Skills : Reservation Service Officer

3 - 6 years
Posted: 2018-06-18

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
18th Jun 2018
Job Ref code
SS2105
Job Description
Position Purpose:Provide advice and assistance to the Location Co-ordinator in the daily operational duties of the Location. In addition provide outstanding customer service in line with business excellence guidelines.Key Accountabilities and Responsibilities:•Open and close rental contracts•Make reservations, check vehicles in and out, based on customer needs and in accordance with business excellence standards•Preparation of daily reports as required•Reconcile daily reports and till balancing as necessary •Processing Rental Agreements, accident and damage reports•Reconciliation of fuel consumption•Monitor, track and organise fleet availability on a daily basis•General office duties as required•Answer telephones and deal with customer enquiries•Resolve conflicts and misunderstanding•Follow and adhere to policy and procedures at all times•Explore new business opportunities through telephonic enquiry with potential custom

About Company

Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -India’s largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (www.relianceglobalcom.com)

Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, India’s largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â€" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of India’s exports).


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