Urgent requirement for Banking Industry Job Description: â¢ Handling a team of 8-10 RMS and manage to do Branch target with â¢ individual and team performance â¢ Reports into Sr cluster Manager/Regional Head and Coordinate â¢ among Support functions for a smooth process â¢ Min 5+ Years of Direct Customer Sales (of multi products) experience. â¢ Matured and committed along with strong sales experienced
Chief Branch Manager â" Job Location â" Chennai â" Exp Direct sales multi investment Product and Manage the team of 8 to 10 RMS for more details contact us at [HIDDEN TEXT] @ 9740791771.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases