Oyster Consulting offers comprehensive consulting to investment firms. Whether you need temporary help with a project or ongoing regulatory , compliance , financial , operations , trading and technology consulting Oyster has the team of experienced consultants to help. Headquartered in Glen Allen , VA , Oyster was founded on the principal that every financial services company deserves a top tier talent pool to help run and protect their business.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases