SARU Copper is one of the leading Manufacturer – Exporter of Continuous Cast and Cold Drawn Phosphor Bronze. We are an ISO 9001:2008 Company manufacturing our Products as per all National and International specification in sizes up to 6" dia in standard lengths of 3 Meters. We have been exporting our products to more than 15 countries since the past over 10 years and have a fully equipped in house Testing Laboratory with round-the-clock testing of the material at various stages of production to ensure all orders comply with the customer’s specifications.
At Saru Copper, we believe that employees are the driving force that take the organisation towards growth. We nurture our employees by giving them exposure and various trainings so that they are better equipped and achieve targets of self-development. We not only inculcate team work but also ensure a friendly atmosphere to bring out the best in you. It is a flat organisation and an honest and friendly ecosystem makes Saru a preference for employees.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases