Ensures adherence to quality standards that have been communicated, Will monitor quality during production to flag off any mismatches or errors and Will conduct a random quality check to make corrections wherever required.
Bay Balls HR is a team of qualified professionals, specializing in talent acquisition,payroll management,staffing and HR compliances striving to be the best in business.Taking on challenges and sourcing out the most possible information needed for business's success. Bay Balls HR aims to be the pioneer leader in terms of Clients and Job Seekers retention. As a team and a dedicated retained executive search firm, we promise quality deliverables, innovation and the unique services. Bay Balls HR has expertise in offering end to end Recruitment and HR solutions. Our highly experienced teams of professionals are committed to select the right candidate, understanding the requirement and expectation of our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases