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Quality Analyst (International Voice Audit)

Knoah Solutions Private Limited
Keywords / Skills : Voice, International, Customer Care, BPO, Collections, Sales, retention, Technical Support, Inbound, Quality Analyst
Posted: 21st Apr 2017

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
AR Caller/ AR Analyst
Quality Assurance Executive
Education
Class 12
Stream:
Any
Posted On
21st Apr 2017
Job Description
Role: QA Specialist

Roles & Responsibilities:

Evaluate the transactions by following the quality guidelines provided by the client
Follow the Evaluation Plan and ensure the productivity targets set by the analyst is reached
Identify the coaching opportunities for the agents from different sites and provide feedback
    
Eligibility & Competency:

Good Speaking & Written Skills
Listening skills
Understanding of QA metrics
Associates with at least 12 months experience in Voice operations (International BPO)
Ready to work in Night Shift
Age Criteria: Max 30 years

Rounds of Interview:

1. Written English Test
2. Listening Test
3. Operations Manager Round
4. HR Round



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