Greetings from Capgemini, Trust my email finds you well. My name is Pooja Shah and I am a Technical Recruiter at Capgemini - one of the world"s leading Global IT Consulting, IT solutions and services enterprise. We have an excellent opportunity that matches your technical skills and expertise and hence I would like to invite you for a discussion for this opportunity with us at Capgemini. Interview Location : Pune Work Location: Pune Specification / Skills / Experience : QTP testing If you are interested in CAPGEMINI opportunity, I request you please attached an updated WORD RESUME and fill the INFORMATION requested below at your earliest convenience so that we have all your details together which help us to evaluate & explore possibilities for you 1. Total years of exp: 2. Total years of exp in Testing: Exp in Testing : 3. Present Company: 4. Current CTC: 5. Exp. CTC: 6. Current Location: 7. Notice Period: 8. DOB: 9. Are you willing to relocate Pune: 10. Working Status (Perm/Contract): 11. Highest Qualification / Year of Passing / University : 12. Are you Available for F2F interview on 19th July 2017 @ Pune office (Y / N) : Note: Also If any of your friends/colleague are looking for an opportunities, please pass this along..
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases