It was founded in 1977 as a 100% Saudi Company working in diversified business fields. It is renowned as the largest offshore & marine services provider in the Middle East. Its scope of work covers; offshore marine services, ship chandelling, ship chartering, offshore hook-up projects, offshore shipbuilding, ship & rig repair and sea ports operation and management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases