Magna InfoTech is the leading provider of technology staff augmentation & solutions in the Indian sub-continent. Powered by over 10,000+ Associates; 350+ Recruiters servicing over 250 Clients, we are the only staffing company with industry focused verticals including Automotive & Engineering, BFSI, FMCG & Retail, Healthcare, Products, Services & Consulting &Telecom. Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. We not only promote career growth in India, but enrich this learning experience globally with International operations in Philippines, Malaysia, Singapore and further expansion planned for Middle East & South-East Asia. Today we are recognized as the most compliant partner by our customers (300 + client audits on a yearly basis).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases