One of the leading incense stick manufacturers and exporters, Hem Corporation, is headquartered at Mumbai, India. Hem Corporation provides wholesale incense across the globe.We have been providing high quality Incense products to our customers in more than 70 countries for over two decades. Hem incense is the first choice of consumers in several countries. As a result, we have achieved a distinction of being the largest exporters and won awards for this.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases