Responsible for minimizing OTV usage by directing purchase request (Purchase Requisition and Shopping Cart) towards Preferred Supplier; ensuring the best price for the product/service.
The position implies correct matching between quotation and purchase order, correct Payment Terms usage and decreasing lead time in PO approval as well as correct category mapping, correct GL Account mapping and correct application of the Currency of Trade policy.
1. Extensive professional experience in transnational (operational) procurement role.
2. Demonstrated Leadership skills in Team and End User and Stakeholder Management is necessary, as well as the ability to deliver and receive feedback
3. Ability to analyze operational data, to identify and implement actions as an outcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases