Thecareer opportunity is with Wipro’s Sales Group. The Practitioner Sales Manager(PSM) is accountable for developing accounts for the Service Line. PSM focuseson driving sales and revenue growth within a region for a specific vertical.They work with a set of Enterprise Business Managers in a cross-functionalmanner to achieve Service Line targets. This specific role will cover serviceline offerings covering Infrastructure Managed Services, FMS, Data center andCloud services Therole demands knowledge and understanding of: Financial/Sales Qualify Leads and create appropriate funnel for Services in existing & new accounts in the region. Participate in Sales discussions/presentations for Services Selling. Provide first-level solution creation in Services-related meetings with customers and prospects. Provide appropriate and customized value propositions. Negotiate/Close in the sales cycle. Delivery/CustomerSatisfaction Conduct regular delivery reviews to prevent cost and schedule overruns with the delivery team to ensure high customer satisfaction. Orchestrate internal resources in sales and delivery to give the customer an enhanced experience across touch-points. Build a trusted group of reference-able customers who can vouch for Wipro. Become a trusted IT advisor to the customer and participate in the customer’s strategic planning. Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline. Offering/CompetencyDevelopment Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions. Showcase Wipro’s solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets. Build a portfolio of integrated opportunities leve
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases