The environment we operate in today is very dynamic. Globalization, Liberalization, Reforms are changing our Work Patterns & Systems. Along with this, the Advancement in Technology has given rise to the demand for the Right Quality of Human Resources in the Industry.
Sourcing of Skilled Manpower is a challenge today, especially in today's rapidly changing Technological Development Scenario & will be more so in future. Keeping in pace, HITECH provides Candidates with the Right Skills, Commitment, Ability & Experience as per Clients' Requirements of their Senior, Middle & Junior levels of:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases