ACG Infotech limited is a growing IT offshore services organization based in Delhi, India, providing value-added, software-led IT solutions and services to large- and medium-size organizations. Servicing a host of highly reputed clients across many verticals, ACG started in the year 1993 as a proprietary company incorporated as a limited company in 1998 under the Indian company act of 1956. Over this period ACGIL has graduated from a small, single business domain to multiple verticals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases