TOPNOTCH has solid experience in legacy and Internet EC/EDI systems design, development, and implementation gives us a unique perspective to understand and analyze your organization's EC strategies, goals, and issues. We have in-depth, hands-on installation and integration experience with many EC transport and translation software tools . Our back-shop systems knowledge includes interface expertise with many energy-industry meter and customer data systems . We understand that you have enterprise IT requirements based on today's challenges and tomorrow's goals. And that implementing a completely new EC system may not be a feasible first step. Based on our experience as EC systems integrators, we have learned that software that is modular and scalable provides the best options for a custom solution to meet the unique needs of each client. Our EC integration software, is designed with the robust components you need to create your total EC solution or to work with your current CIS, transport, and/or transaction systems to form the building blocks for tomorrow's solution suite. Our management team combined with our US Team has over 30 years of solid IT (Information Technology) expertise and over 15 years of experience in EC consulting, implementation, and integration. Our experience in legacy and Internet EC/EDI gives us the perspective to analyze and understand your organization's strategies, goals, and issues. Our development Team in India has over 12 years of expertise in multiple platforms including PHP, Java and .Net Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases