We have an Excellent opportunity for Team Lead with CMM Level5 Company - Mumbai
Job Title: Team Lead â" Outbound sales
Skills: Education : Min.HSC Experience : Min 1 year of exp. as a TL / Sales (Outbound) Background : BPO Experience Shift Window : 8am-11pm (9 Hrs ) Experience : Exp. in handling team; have managed clients; hands on excel and people management skills .
If interested then send your updated CV on [HIDDEN TEXT] with details; Total Exp: Relevant Exp: Current CTC: current company: Notice period: DOB:
Thanks & Regards, Swapnali Ramesh Kale Senior Recruiter - Team Lead | AMAL Infosystems T: 022 49856837
Team leader, Team management, Team Handling, Team Motivation, Team Leading, Lead generation, Sales process, Outbound sales, Telesales, Contact Centre, Domestic call centre, performance management, training
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases