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Operations Manager

Keywords / Skills : Operations Manager, Operations Head, Operations Executive, OPS

6 - 10 years
Posted: 2017-10-13

Nationality
India
Industry
Banking/ Financial Services
ITES/BPO
Function
Finance & Accounts
Banking, Insurance & Financial Services
Role
Other Finance & Accounts
Education
Any graduate
Posted On
13th Oct 2017
Job Description
Responsible for end-to-end Sales for the assigned business

Responsible for overall SLA delivery of the center

Effectively resolve complexities that may arise due to multi-functional (Quality, Training, Operations) team interactions within the center

Ensure that the quality and training initiatives are running in tandem with the operations function

Create an environment facilitative of high performance, optimal stress and fun (leading to lower attrition)

Ensuring service targets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters.

Ensuring Employee engagement activities for the associates and drive motivational/team bonding activities

Coach team members regarding their performance and suggest and implement corrective actions as required.

Analyze MIS reports; identify trends and take appropriate action on the same

Responsible for Controlling attrition/Shrinkage

Review performance with the Site head at least once every month

Review performance with the SMs atleast once in a Month

Optimum utilization of resources-Display cost consciousness and optimum utilization of resources

Working knowledge of MS Office and Computers

Dialer and Data Management

Co-ordination with Business team for performance and Business related Queries

Attending meetings with Business and Product team



About Company

Gateway solutions is a reliable ,recruitment ,staffing and outsourcing solutions.
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