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opennings for csr/tsr/customer support,intrnational Bpo

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Country
India
0 - 1 years
Posted: 2017-06-22

Job Description
Greetings from EKHARD HR Services!! call Apoorva 7349790919

We are hiring Technical Support Representatives / Customer Support Representatives for the below mentioned Clients.

Walk In with all your documents and attend the Interview to the below mentioned address.

Walk In to our office and attend 10 Interviews on the same day.

1. First Source - For Technical & Non-Technical
2. Mphasis – For L3 Position Non-Technical (3.5 Lacs)
3. HP - For L2 Position Technical (3.5 Lacs)
4. Myntra - For Non-Technical (3 Lacs)
5. Aegis - For Non-Technical (3.5 Lacs)
6. Minacs - For Technical & Non-Technical
7. Infosys – For L2 Position Non-Technical (3.5 Lacs)
8. HGS - For Technical & Non-Technical
9. Concentrix - For Technical & Non-Technical
10. 247 - For Technical & Non-Technical
11. ZOP Now.Com - For Technical
12. EKHARD HR Services - For HR Recruiter

POSITION SUMMARY –

A CSR / TSR in this role deals with a number of incoming calls pertaining to the client’s business. The Associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.

Available Shifts –

Australian Shift
Canadian Shift
Day Shift
US Shift
UK Shift
Rotational Shift

Education Qualifications / Eligibility:

10th, 12th, UG, Graduate (With / without Experience) Minimum – 18 years of Age
Excellent in Communication Skills

KEY RESPONSIBILITIES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)

KNOWLEDGE AND SKILLS

• Excellent communication skills
• Polite and customer service oriented
• Able to comprehend customer queries and provide the relevant resolve
• Exhibits patience and empathy to resolve customer queries
• Typing Skills: 15 wpm with 85 % accuracy

All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.

If interested kindly Walk-In at our office Between 1:00 PM TO 5 PM with all the documents.

Also, requesting you to refer your friends and help them to get a job.

Venue:
#30, Ground Floor, BTM 2nd Stage,
Bannerghatta Road, Opp to Gopalan Innovation Mall,
Bangalore - 560076

Thanks & Regards

Name Apoorva 734790919


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