*Effectively address customer queries by understanding challenges faced by the customer
*Ensure you meet set process for addressing customer queries
*Understand customer expectation clearly through effective probing
Describe Candidate Profile:
* Excellent Verbal Communication Skills * Good Knowledge on Windows Operating Systems (XP,Vista,Seven,Eight &Ten) and Macintosh * 0 - 5 Years of international BPO experience (Voice / Semi-Voice) * Ready to work in US Shift timings * Ready to join immediately
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases