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OPENINGS FOR CSR/WITH TOP MNC'S DAY/ROTATIONAL SHIFT VOICE/CALL @7349790921

Keywords / Skills : International Call Center, International BPO, Voice Process, BPO, BPO Call Centre, Customer Care Executive, Call Center Executive, BPO Fresher, Domestic Voice Support, Fresher BPO, Undergraduates, Graduates, Freshers, Telecaller, Call Center

0 - 5 years
Posted: 2018-01-13

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Technical Support Executive ( voice)
Education
Any graduate, Class 12, Diploma
Posted On
13th Jan 2018
Job Description
Dear Candidate,

Greetings from EKHARD HR Services!!

POSITION SUMMARY –
A CSR in this role deals with a number of incoming calls pertaining to the client’s business. The
Associate provides excellent customer service and gives precise information to the customer ensuring
customer satisfaction.
Available Shifts –
Day Shift
US Shift
UK Shift
Rotational Shift

Education Qualifications / Eligibility:

12th, UG ( with Experience)/GRADUATES 

KEY RESPONSIBILITES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)

Also, requesting you to refer your friends and help them to get a job.
CONTACT: MEET-NEHA
7349790921

Thanks & Regards
Neha


About Company

EKHARD HR Services
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