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OPENINGS FOR CSR/TSR WITH TOP MNC'S DAY/ROTATIONAL SHIFT VOICE/NON VOICE CALL @7349790917

Keywords / Skills : International Call Center, International BPO, Voice Process, BPO, BPO Call Centre, Customer Care Executive, Call Center Executive, BPO Fresher, Domestic Voice Support, Fresher BPO, Undergraduates, Graduates, Freshers, Telecaller, Call Center

0 - 5 years
Posted: 2017-12-15

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Technical Support Executive ( voice)
Education
Any graduate, Class 12, Diploma
Posted On
15th Dec 2017
Job Description
Dear Candidate,

Greetings from EKHARD HR Services!!

Walk In with all your documents and attend the Interview to the below mentioned address.
POSITION SUMMARY –
A CSR in this role deals with a number of incoming calls pertaining to the client’s business. The
Associate provides excellent customer service and gives precise information to the customer ensuring
customer satisfaction.
Available Shifts –
Day Shift
US Shift
UK Shift
Rotational Shift

Education Qualifications / Eligibility:

12th, UG ( with Experience)/GRADUATES (0-3EXP) Minimum – 18 years of Age
Excellent in Communication Skills

KEY RESPONSIBILITES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)

KNOWLEDGE AND SKILLS

• Excellent communication skills
• Polite and customer service oriented
• Able to comprehend customer queries and provide the relevant resolve
• Exhibits patience and empathy to resolve customer queries
• Typing Skills: 15 wpm with 85 % accuracy
All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.
If interested kindly Walk-In at our office From 12:30 AM TO 3 PM with all the documents.

Also, requesting you to refer your friends and help them to get a job.
CONTACT: MEET-SAHANA
7349790917
Venue:
#30, Ground Floor, BTM 2nd Stage,
Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom
Bangalore - 560076

Thanks & Regards
Sahana
Call – 7349790917


About Company

EKHARD HR Services
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