Teamware Solutions a business division of Quantum Leap Consulting Private Limited (www.teamwaresolutions.net), established in 2003 and incorporated as a private limited company in India. We are head quartered in Chennai with offices in Bangalore and Pune with international operations in USA, Middle East and Singapore. We are a professional consulting services firm with deep domain expertise in BFSI, Oil and Gas, Infrastructure, Manufacturing, Retail and Telecom industries. With over 1500 professionals working on projects across India, USA, Middle East and APAC, we are growing at a scorching pace to meet our vision to be among the top 10 largest global Professional Services firm in the Information Technology Space. Our major clients include Captive IT units in India, Product Companies and IT Services firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases