Golden Era Software Solutions and Consultancy Pvt. Ltd. is the software development segment under the brand GERG. The company was instrumental in developing various platforms in web technology and Mobile app technology from the day of inception with the support of a professional and experienced team. With a vast clientelle and various developed platform under the belt,the company is treading towards creating more client friendly applications and foolproof service outlay.We believe in team work and creativity.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases