Our team includes medical professionals, nurses, allied health professionals such as pharmacists and physiotherapists, support staff, social workers, spiritual staff, palliative care specialists and volunteer services. Fully responsible for your medical care and treatment during your stay. Residents and Fellows are medical doctors taking specialized training in a particular field. A Clinical Manager is responsible for the patient care provided in a particular nursing unit. Century Hospital provides spiritual care for patients, their families and staff.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases