GOLDEN ERA ROYAL GROUP welcomes all the people into our diversified segments including Real estate,software development,financial solutions,retail etc for a different customer friendly approach backed with pioneers in the industry.We give you doorstep service as per your requisites keeping an eye on the quality.We respect your time,money and feedback which will help us to scale new heights enabling foot prints of the group world wide.The portfolio offers a one stop updated solution for various needs of a person.We believe in simplified & proper legal process with out the hassle of bulk documentation and escalations.Group believes in corporate social responsibility and have already taken up the course of upgrading traditional artisans across the globe through the project UTHHAN ably supported by the companies under the group.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases