We are hiring for Office Manager in FMCG sector for our marketing offices in Delhi , Noida , Lucknow , Kanpur , Varanasi , Allahabad and Gorakhpur. Candidate should be local resident of that city and be able to handle office administration work, staff , marketing and sales team.
• Maintain office services by organizing office operation. • Should be able to handle sales team day to day working and targets.
• Candidate age should be below 40 yr. • Regular studies in B.Com (Hons) , B.com (Pass) , C.A inter from a reputed University only . • Proven experience atleast 5 yrs to 8 yrs in office admin ,marketing and sales team handling. • Computer proficiency .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases