Keywords / Skills : BPO Executive, Nonvoice, Semi Voice Process, Night Shift, Nonvoice, Backend, BPO, Processing, Voice, Data entry, Call Center Executive, BPO Call Centre, International Call Center, Customer Care Executive, Call Center Representative, Voice Process Executive, Tele Cal
Skills: Good Understanding skills in English Industry: BPO/Call Centre Category: Call Centre, BPO, Customer Service Role: Call Centre Non-Voice Executive Salary : 9,000 + Incentives+Food Experience : 0 - 1 Year (Fresher also can apply) Shift: Night Shift Qualification: Any Graduation Work Location: Madhapur
Roles & Responsibilities : • Manage large amounts of inbound/Outbound calls • Ability to understand US consumer words and take opt-in and transfer the calls to Client Agent • Make sure to reach weekly/Monthly target given by the company • Coordinate with management and follow the script followed by management
Contact Number: 9705028549 / 9502198365 Interview Date:15-Mar-2018 to 17-Mar-2018 Interview timings: 11:00 Am to 07:00 pm Interview Location: Madhapur
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases