Experience level: 0-6 Months Education: Any Graduate / MBA • Partnering with hiring managers to determine staffing needs • Screening resumes • Performing in-person and phone interviews with candidates • Following up on the interview process status • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved • Communicating employer information and benefits during screening process • Maintain MIS reports
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases