Ability to pick up API development for Box quickly Solid knowledge of Linux and configuring software to successfully run in a multi-server environment Solid knowledge of Active Directory and interacting with it via script / API Ability to do continuous development / continuous integration - create automated test scripts to enable rapid testing cycles for feedback and QA Solid problem-solving skills and ability to successfully collaborate with designers, product owners Good communications and people skills Ability to work independently and manage work /timelines with little direction · Experience : o At least 6-8 years of total work experience with 3 years of relevant work experience. ·
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases