A One-Stop Destination for All You Need! What makes our company great? That's simple. It's the TRANSPARENT SOLUTIONS We Provide! Being the strong believers in the transformational power of technology, our strength relies upon a large number of global client bases. Our clients believe in our talented team of web designers, software developers, marketers, digital strategists, project managers and business developers. Team Contriverz works in a collaborative manner to generate excellent outcomes. Either you are a long-term or short-term client, you are equally important for us because our commitment to provide fascinating results remains the same.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases